Lorens Auto Repair Award Winning Shop

Does it burn you up when your automotive technician takes too long to find what’s wrong with your car? Wait a minute. Before you lose your cool, stop and think about what you’re asking him or her to do.

In a word, you want a diagnosis. You want him/her to listen to your description of the problem, run some tests, make some checks, perhaps do a test drive, announce a prognosis and follow it with a cure — make that an inexpensive cure.

“While it’s true that today’s vehicles are equipped with computers, digital dashboards, oxygen sensors and more, there’s still a lot of old fashioned patience that goes into repairing a car,” says Donna Wagner, President of the Car Care Council. “And to a large extent, a timely diagnosis starts with the motorist.”

For example, if you take your car to have the brakes repaired, can you tell the technician or service writer when the brakes were serviced last? Just as it’s helpful for your doctor to know your full medical history, a technician can often glean information from former service and/or repairs. Note to self, “Keep a log of all maintenance and repairs.”

Knowing this information, does it make sense to find a shop you like and trust and stick with them? “You betcha,” insists Wagner, “Provided they keep the history of all of their customers’ cars on file, this is the best idea.”

“Sometimes just a few extra minutes to communicate the full extent of the problem can save a lot of time on the part of the tech.”

What about withholding information from your technician? While not punishable by law, it can certainly delay a diagnosis. Here’s the scenario. It’s early and you’re late for work. You drop the car off, and the service writer begins asking a few pertinent questions. You bark, “I’m telling you it just dies in the middle of the road,” and you race out the door for the office.

“Hmmmm,” the service writer wonders. “Does it die in the morning or later in the day? Does it die at stoplights or in between them? Is there a smell or a noise when it dies? Is the car going up hill, downhill or on level ground? How fast, and how long has this been going on?”

Sometimes just a few extra minutes to communicate the full extent of the problem can save a lot of time on the part of the tech. This in turn saves you money and gets your car repaired more quickly.

Another tough call is a condition that comes and goes. These intermittent problems are a technician’s nightmare because often the circumstances must be repeated for the symptom to reoccur. If you’re not sure of the circumstances, you’re asking the tech to diagnose a non-existent problem.

Finally, it’s important to remember that cars are a lot like people. The flu, left untreated, can lead to something more serious. One needed repair, gone unchecked, can lead to another, often larger and perhaps more expensive problem. So don’t be impatient if your tech makes a diagnosis, then digs a little deeper. If he or she uncovers a second problem, and recommends a separate repair, be grateful. “Remember,” says Wagner, “any responsible shop has one goal: to fix it right the first time.”

Another way to make sure your car is in tip top shape is an annual inspection, not unlike the kind your doctor suggests for you and your family. The Car Care Council offers a free pamphlet that explains what needs to be addressed during your car’s yearly physical, which you can download from their website.

For more information visit, please contact us any time with questions or concerns you may have about maintenance for your car, truck, SUV, crossover or motor home

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Steve Waatti
Steve Waatti
17:44 05 Apr 18
Best Shop in town. Very clean and well organized. No extra BS charges or anything fishy. Full vehicle inspections with oil changes. Very knowledgeable crew. I bring all my personal and company vehicles to Loren's. Highly recommended.
Ricky Chevy
Ricky Chevy
21:04 15 Jan 18
Excellent service!! We are from Wisconsin and found Loren's on the web. They were able to fly in a new front axle and get us on the road in just 3 days at a very reasonable price. A quick follow up visit for adjustments allowed us to continue our vacation as planned. Absolutely recommend them. Mark was personable and knowledgeable, they offered a shuttle service and John was a great technician for our Xterra!!
Hallie K
Hallie K
02:04 06 Jan 18
This was the best car repair shop I have ever done business with. For being a young woman, who honestly doesn’t know a ton about cars, they were very thorough in explaining things and I trusted that they weren’t trying to rip me off based off my lack of knowledge or me being a young girl. Too many times have mechanics/car maintenance men try and rip me off. Once someone tried to charge me $180 for an oil change! Ridiculous. But not with these guys. They were awesome. My car broke down at a horrible time when I was busy with work and about to go on vacation. I had my car towed there and didn’t have time to stop by. They inspected it very soon after that, and got ahold of me. Then I was out of town for a couple weeks and they let me keep my car there. Even when I got back they had put it in the shop the night before so all the snow would melt. They were very friendly and even have a complimentary shuttle service when needed. I wish I could give the names of all the people who helped! Chad was awesome and answered all my questions and my dads when he called from a state away haha! The young girl who picked me up from the shuttle was super nice and has good people skills. If I ever have car problems again they will definitely be who I go to. Thanks guys!
Monica Taylor
Monica Taylor
21:37 08 Nov 17
Lorens never disappoints! They continually meet above my expectations. They met competitive rates, they have been upfront with charges and even gave me a loaner vehicle while doing their repairs. I will only ever use this shop. Mark at service desk is amazing and very knowledgeable!
Erika Myhre
Erika Myhre
14:03 29 Aug 17
I'm out here in West Glacier on vacation. During the trip, we hit a pothole and the exhaust started making a loud noise. We figured a hole had rusted open or something similar. We called Loren's Auto Repair to get it checked out, and they were awesome with recommendations. They let us explain the issue and then confirmed what we thought it was. They weren't able to get us in before we left, but they were kind enough to suggest a mechanic in town that possibly could squeeze us in. This conversation was a sign of trust and good business. The prices they quoted were fair and had excellent customer service. Thanks!
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